Shipping Policy
How and when your Pin & Pixel order gets to you.
Processing time
Orders are processed within 1–3 business days of payment confirmation. You’ll receive an email with a tracking number as soon as your order ships.
Delivery time
Standard international delivery typically takes 7–15 business days depending on destination. Remote regions can take longer. Tracking is included with every order.
Shipping cost
Shipping rates are calculated and shown at checkout based on your delivery address. Promotional free-shipping offers, when running, apply automatically.
Customs and duties
International orders may be subject to import duties or taxes set by your country. These charges are the responsibility of the recipient and are outside our control.
Lost or delayed orders
If tracking hasn’t updated in 10+ days or your order is past its delivery window, contact us with your order number — we’ll investigate and make it right.