Frequently asked questions
Everything you need to know before (and after) you order.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your country, and every order ships with a tracking number you’ll receive by email.
Where do you ship?
Worldwide. If a mail service delivers to your address, so do we.
What’s your return policy?
You have 14 days from delivery to return any unused item in its original packaging for a refund. See our full returns policy for details.
Is the keychain camera easy to use?
Very — it’s designed to be grab-and-go. One button starts recording; the included clip attaches it to keys, bags, or a lanyard. A quick-start guide ships in every box.
What payment methods do you accept?
We accept major credit/debit cards and other popular online payment methods at checkout. All payments are processed securely.
Is my payment information safe?
Yes. Payments are processed by PCI-compliant payment providers over encrypted connections — we never see or store your card details.
My order hasn’t arrived — what now?
Check the tracking link in your shipping email first. If it’s stuck or the estimate has passed, contact us with your order number and we’ll chase it down or make it right.
Do you restock sold-out items?
Usually, yes — popular items come back within a few weeks. If something you want is sold out, contact us and we’ll tell you when it’s due.